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Town FAQs
The categories below address many of the most frequently asked questions we receive at Town Hall. This FAQ page is updated as additional questions and/or concerns, changes to Town operations or new services arise.
Cemetery
No, you do not have to be a town resident. However, please see the fee schedule as different rates apply to residents and non-residents.
Yes, the owner has to sell the graves to the Town at the price that was paid at the time of sell.
Yes, you can make payments but they have to be paid off within a year to avoid interest fees. However, should the unpaid grave need to be used it must be paid off before the grave can be opened for a burial.
Engineering
If your property is located inside the town limits, call 704-662-7040 to ask about water / sewer availability in your area.
The current map of Mooresville’s town limits can be viewed at Iredell County Geographic Information Service to help you locate your parcel. If you have additional questions, call 704-662-7040. Iredell County Geographic Information Service
Town ordinances do not require that a newly-annexed property with a properly-functioning well and septic system connect to town water/sewer services.
If you live within the town limits and your drainage problems, complaints, or questions are related to a maintenance issue (overflowing ditch, overflowing storm sewer or flooding of a public street), call the Public Works Division at 704-663-7282. If your drainage problems, complaints, or questions are related to an active residential or commercial construction site (sediment run-off or storm basin overflowing), call the Iredell County Erosion Control at 704-878-3127.
Call the Mooresville Police Department’s non-emergency number at 704-664-3311 and provide the location information.
Call the Public Works Division at 704-663-7282 or the Mooresville Police Department’s non-emergency number at 704-664-3311. Use caution when approaching a malfunctioning traffic signal. If the signal is flashing red on your approach, come to a complete stop and yield the right-of-way before making your move. If the signal is flashing yellow on your approach, use caution, yield right-of-way, if necessary, then make your move. If the power has been lost at a traffic signal, the intersection should be treated as an all-way stop unless temporary stop signs have been posted.
You can submit a request on through the Online Forms link to receive information regarding traffic and safety issues within a neighborhood. From the Online Forms link use the "General Town Contact" form and choose "Engineering Department". Submit the form once it is completely filled out, and someone from the Town will contact you directly.
Utility easements contain buried pipes which provide necessary infrastructure services to the citizens of Mooresville. At times, the town may need to access the easement in order to keep utilities properly maintained. Do not build any permanent structures, such as outbuildings or fences, in or across the easement. If you have any questions, call 704-662-7040.
If a road is numbered as an NC or US route, it is a major road that is maintained by the North Carolina Department of Transportation. The town maintains a map, referred to as the Powell Map, that shows which roads are maintained by the town and which roads are maintained by the state.
Fire Inspections
We can rearrange the inspection visit to suit your best time, when possible. Just let the Fire Inspector know that it is inconvenient at that time and we can try to establish another time that is better for your business.
You will be inspected based on the North Carolina Fire Prevention Code schedule or as deemed necessary by the Fire Marshal’s Office based on risk assessments or complaints.
We try to give all businesses the same re-inspection time (a couple of weeks) depending on the violation. We realize some things cannot be done in that time frame. Contact your inspector to discuss a different compliance date if you need more time. Reasonable efforts at compliance will justify a new re-inspection date.
State law requires the use of the building to be inspected; therefore, you may have a lease that makes the building owner or tenant responsible for certain items. This matter is left up to you and the owner.
The State of North Carolina requires inspections on a certain frequency based on the type of occupancy. Some inspections are mandated due to North Carolina occupational licensing requirements, such as a day care license or ABC permit.
The North Carolina Legislature mandated every structure, other than one and two family dwellings, be inspected for fire code violations on a structured time line. This was in response to a tragic factory fire in North Carolina. All local jurisdictions were mandated by law to adopt the fire inspection schedule.
Members of Mooresville Fire-Rescue with specialized training as Certified Fire Inspectors in the State of North Carolina will conduct the fire inspections. Inspectors have expertise in preventing fires, enforcing the codes, and know first-hand how fires endanger lives and property. Inspectors may ask other specialists, such as Building or Electrical Inspectors, to assist them on some technical matters.
We prefer to work with you so that punitive actions are not needed. However, since fire code violations endanger you, your business, and the public, State law provides for both civil monetary penalties and possible criminal charges when violations are left uncorrected. Below is a list of the fines for unresolved violations:
- Additional Violation of Same Code $50
- General Fire Code Violations $100
- Life Safety Violations $500 per violation
Land Development
Call the land development desk at 704-662-8078.
The tap letter is not a written letter. It is verification that the town has inspected the new sewer tap. The tap is electronically entered by the town's engineering inspection staff. Please contact the town's Inspector for your project if you need a tap letter.
To request the latest on the report please contact Kami Weckerly.
If your property is inside the Mooresville town limits, please contact the Mooresville Engineering Department at 704-663-7282 to inquire about water and sewer availability in your area. These maps are not available online or for distribution, but can be viewed from the Engineering Department at:
413 N. Main Street
Suite 1200
Mooresville NC, 28115
413 N. Main Street
Suite 1200
Mooresville NC, 28115
No. The property owner is responsible for extending utilities to the property and then turning them over to the town for maintenance. Any property receiving utility service from the town must be in the town's utility service area.
In order to receive a town utility, the property owner must submit a utility service request, and file for voluntary annexation.
Please contact the Planning Department at 704-662-7040 to verify. Mooresville does not have a consistent one-mile from the current town limits. Most properties outside the existing town limits must request a release of the jurisdiction from Iredell County in order to be in the Town's ETJ.
No. You must be in either the town's ETJ or inside the town's limits in order to proceed with a rezoning request.
Review time varies depending on the type of plan. Sketch and concept plans are within four weeks, while the review time for a construction plan is 45 days. Upon completion of the plan review and preparation of comments, the engineer of record will be promptly notified through email, and a hard copy of the comments with be sent by U.S. Mail.
The fee schedule may be obtained on the Land Development website under the fee schedule.
The approval boxes are available on the Land Development website.
You can contact the Land Development desk at 704-662-8078.
In general, all public infrastructure and improvements in the right of way must be completed and accepted for services if applicable, in order to obtain a building permit for vertical construction.
Library
Mooresville Public Library welcomes suggestions for new items to be considered for our collection. All purchase decisions will be made based on our collection development guidelines, availability of funds, and availability of stock from library vendors. You may submit a new purchase suggestion by clicking visiting the Library's page.
On the left side of the screen, click on Ask a Librarian. Submit an "ask the Librarian" form and we will be back in touch as soon as possible. For faster assistance, contact the Circulation Desk at 704-664-2927 for account questions.
Getting a Mooresville Public Library card is free if you live in Mooresville or Iredell County. Out-of-county residents are charged a yearly fee of $20.00. Cards may be issued during your first visit to the library if you bring one of the following:
- North Carolina Driver's License or Identification Card that includes a current address in North Carolina;
Driver's License from another state and proof of address in North Carolina; or
Official Photo Identification (Passport, College ID, Work ID) and proof of address in North Carolina.
For more information, see the Library Card information page or call 704-664-2927.
Mooresville Public Library cards are valid for a period of two years. Cards may be renewed at the Circulation Desk, through Ask-a-Librarian, or over the phone at 704-664-2927. Online renewal requests must include the library card number and contact information. Phone requests must include the library card number and must be made by the cardholder.
Your pin number is a 4-digit number you chose when opening your library account, or by default the last four digits of the phone number we have on file. If you do not know your pin number or want to change it, you can ask for it at the Circulation Desk, request it through Ask-a-Librarian, or call Circulation at 704-664-2927. You must have your Library card number to request your pin number.
There are book drops at the Mooresville Public Library and the Westside Lockers for after-hours returns. Items returned in the drops before the library opens are considered returned the previous open day. Materials returned in the book drop while the library is open are checked in the same day.
The Westside Lockers are located at the Lowes YMCA, 170 Joe Knox Ave. in Mooresville. Upon request, Library materials may be sent for pick-up at the lockers and returns may be placed in the book drop
Test proctoring is available for Mooresville Public Library cardholders who make arrangements at least 48 hours in advance. Use the online application to contact the Reference department about scheduling an exam. Test Proctoring Form
Library Online Payments
If you would like to pay fines/fees on your account online, you can go to our library website "Library Online Payment" page for step-by-step directions.
Major credit card including VISA / MasterCard / AMEX.
Our Online Payment System uses current technology and industry standards such as PCI compliance. Cardholder data is never stored or exposed on the library’s system, giving you the peace of mind that your personal information is safe.
Online credit card payments must be at least $2.00.
Yes, on the Itemized Fines/Fees page you can choose to pay all or part of your charges.
No. We do not charge a service fee.
Your account will be immediately credited following the submission of your payment.
Yes, a payment receipt will display which can immediately be printed or e-mailed.
Error Message: Retry your transaction and verify that the correct information was entered. If you get another error message, contact the Mooresville Public Library, Circulation Department at 704-664-2927.
Declined Message: If your credit card is declined please follow up with your credit card company.
Declined Message: If your credit card is declined please follow up with your credit card company.
Please contact the Circulation Department at 704-664-2927.
Planning
Zoning approval is required when you add to a home, renovate, rebuild, or add accessory structures (shed, garage, pool, barn, outbuilding, etc.) to a property within the Town of Mooresville Zoning Jurisdiction. Also, zoning approval is necessary if Iredell County requires a Building Permit for the work being done. Before you begin, contact the Iredell County Permit & Inspections Department at 704-878-3113 or 704-878-3118 to find out if they require a permit for the work being done.
Building permits are issued through Iredell County. However, for properties located within the town's zoning jurisdiction a zoning permit may be needed first to ensure all work meets the town's zoning ordinances and North Carolina building codes.
Call us at 704-662-7040 with the property address or parcel pin number and we can check for you or visit Iredell County Geographic Information Service.
Zoning approvals are $50 each.
No, the town does not require zoning approval to install a fence. However, there are some restrictions regarding the size and materials used.
In a residential area, the maximum allowable height is four feet in the front yard and six feet in the backyard. Fences can be placed on the property line; however, a survey may be required to determine the property line and if any utility easements are there. If access to a utility easement is restricted by a residential fence neither the town nor the utility company is responsible for repairing/replacing any portion that is damaged or removed to access the easement.
Commercial fences are permitted but could be subject to zoning approval from the town and a building permit from Iredell County.
Each property owner should receive a plat plan or survey from their builder or real estate agent who handled the last sale on the property. If not, contact the Iredell County Register of Deeds at 704-872-7468.
Contact our Code Enforcement Officer at 704-799-4182 to address these issues.
Police
Yes, we conduct tours for school children, civic groups and interested citizens. Schedule a tour by calling the Police Department at 704-664-3311.
The Iredell County Animal Services & Control Department and Animal Shelter are located in Statesville at 430 Bristol Drive. Phone hours are Monday – Friday, 8 a.m. – 5 p.m. and Saturday, 10 a.m. – 2 p.m. Visiting hours are Monday - Friday, 10:30 a.m. - 5:00 p.m. and Saturday, 10:00 a.m. - 2:00 p.m.
Animal Control Dispatch can be reached 24-hours a day at 704-878-5335.
Animal Shelter business (adoptions, records, reclaims, etc.) is 704-878-5424.
Animal Control Dispatch can be reached 24-hours a day at 704-878-5335.
Animal Shelter business (adoptions, records, reclaims, etc.) is 704-878-5424.
Yes, we offer security checks to all citizens who are going out of town and wish to have an officer check their residence periodically while they are away. Contact us at 704-664-3311 or fill out a Security Check/Vacation Form.
Fingerprinting services are provided between 8:30 – 10:30 a.m., Monday and Wednesday at the Mooresville Police Department. The cost is $10 (cash or check). To receive the service, you must present two forms of government-issued identification including one with a photograph.
Online only, https://townofmooresvillenc.nextrequest.com/
No, we do not accept payment for traffic citations. You can pay them in person at the Iredell Co. Magistrates office, or by mail. Follow the instructions on the reverse side of your citation to pay by mail. You can also go online, www.nccourts.org, for assistance with questions regarding your traffic citation.
Yes, we provide Ride-Alongs students for senior projects, adult citizens, and BLET cadets. You can contact the Police Department records division at 704-664-3311 to begin the process. For faster results go to our website and complete the form.
The Mooresville Police Department offers a program to local youth who are interested in learning more about law enforcement, the Public Safety Cadets (PSC). PSC is a “national non-profit organization founded and managed by active and retired law enforcement officers and business leaders dedicated to preparing young adults, ages 14-20, for careers and leadership in the public safety profession.” Public Safety Cadets program is centered on mentoring young adults to serve their communities by providing knowledge, skills, and practical experiences through education and training delivered by public safety professionals that build character, physical fitness, and respect for the rule of law. Contact the Public Safety Cadet Program by e-mailing Corporal Moore at amoore@mooresvillenc.gov
If you need to file a report, call the non-emergency phone number at 704-664-3311 and request to speak to an officer. If your report is assigned to a Detective, they will reach out to you for further information. If you’ve not heard from a Detective about your report, please follow up with the officer that took your report. If you’ve been working with a Detective and need to see or speak to them, please give them a call and ask for a time to meet. Due to their busy schedule, which includes extensive time in the field following up on leads, we cannot guarantee if or when they’ll be in the office.
Call Iredell County Jail 704-878-3131 or go online www.iredellcountync.gov/683/Inmate-Locator
Please fill out the form and email it back to mpdoffdutyrequests@mooresvillenc.gov
The Mooresville Police Department is available to teach a variety of safety, security, and law enforcement classes to schools, civic groups, or any interested persons on any subject they request.
Yes. We teach Active Shooter training to any organization, business, school, church, or any group that is interested.
Yes. The Mooresville Police Department is happy to participate in any neighborhood, business or community event.
Yes. We work with our youth in a variety of ways, from mentoring to teaching classes.
The Mooresville Police Department offers a wide range of crime prevention and community outreach classes and activities to all members of our community. We can accommodate most requests. For further information or if you have any questions please contact Dave Harding, Crime Prevention and Community Outreach Officer, at 704-799-4187 or dlharding@mooresvillenc.gov.
Public Utilities
Visit the utility billing office at Town Hall, 413 North Main Street, or call 704-663-3800. For more information click here.
During office hours (8 a.m. - 5 p.m. Monday - Friday) contact the Public Operations Center at 704-663-7282. If the emergency is not during these times, call the Mooresville Police Department's non-emergency number at 704-664-3311. The Public Utilities Department has staff on-call 24 hours a day, seven days a week to respond to emergencies.
The Town issues a Consumer Confidence Report annually which describes the water treatment process and water quality. You can find the latest report by clicking the link below.
Annual Consumer Confidence Report
Annual Consumer Confidence Report
Flushable wipes are promoted as being biodegradable and safe for sewer systems. Unfortunately, they do not break down quickly and can cause a backup into your home, or a sewer spill in the public system. Please do not flush anything down toilets other than toilet paper to protect your system and ours.
No. Grease will harden over time in pipes, and eventually cause a blockage with similar results as flushable wipes. For more information, please visit our F.O.G. page to learn more about "Fats, Oils, and Grease" in the sewer system.
F.O.G. Program
F.O.G. Program
Public Works
New homes need to call Public Works and request a can when they know the date they are moving in. Existing homes have one there. To purchase an additional can go to Town Hall Utility Billing or call Public Works. Second recycling can for large families can be provided free of charge.
Any household goods. Appliances and furniture will be picked up on the same day as regular trash.
The transfer station is located at 158 Macleod Road off of Plaza Drive. The phone number for the transfer station is 704-663-5314.
Parks and Recreation
SHELTERS
- Shelters are available to use on a first-come, first-served basis unless reserved and paid for in advance. Once payment has been made, you will receive a receipt and a permit confirming your scheduled time.
- You may come to the Mooresville Parks & Recreation Administrative Office located at 418 Carpenter Ave Monday-Friday between 8:30 am and 5:00 pm to pay and receive your permit, or you may call 704.663.7026 to pay and reserve, and you will be emailed the permit. Reservations may not be made by email or fax.
- The Park Shelter Fee Schedule link is below.
- Include any set-up or clean-up time you may need in the time you reserve. Please bring trash bags and remove your trash from the park, as there are often several shelter reservations on any given day.
- The Shelter Reservation Permit must be in your possession at the time of your event. If someone is using the shelter during your reservation time and refuses to leave, call the non-emergency police department number at the bottom of the permit.
- Reserving a shelter does not guarantee you sole use of the play area. Others may be using the play area during the time you have reserved the shelter.
- Risk Management has mandated that the use of inflatables/bounce houses is not allowed at any Town of Mooresville facility.
- Please be aware that tournaments are held frequently at Mazeppa Road Park and Cornelius Road Park. Parking may be an issue during these times.
- If you are unable to hold your event due to inclement weather, you must notify our office the following business day to reschedule or to be considered for a refund. If you have any further questions, please call the Admin Office at 704-663-7026.
- Field space must be reserved and paid for prior to use.
- Reservations may be made in person at the Talbert Recreation Center or by calling Derek Andreas at 704-663-8376.
- Once the field rental fee is paid, you will receive a receipt and copy of the Field Reservation Permit. The Field Reservation Permit must be in your possession at the time of your event, in case someone is on the field at your scheduled time.
- If you are unable to hold your event due to inclement weather, you must notify our office the following business day to reschedule or to be considered for a refund. If you have any further questions, please call Derek Andreas (number listed above).
To see a complete list of all facilities used by Parks & Recreation, visit the Parks page.
A parent may register his/her child(ren) online by creating a profile to manage their online registrations. Online registrations require credit card payment. Or a parent may visit the Mooresville Parks & Recreation Administrative office, 418 Carpenter Avenue, or any center. Cash, checks, and credit card payments may be taken to our office. Please Note: Registrations (online or in-office) will only be taken during specified enrollment periods. All participants who register during specified enrollment periods will be guaranteed a spot in the league. Late registrations will go to a waiting list and will be filled if teams lose players.
https://secure.rec1.com/NC/mooresville-recreation-parks-department/catalog
https://secure.rec1.com/NC/mooresville-recreation-parks-department/catalog
For ages 5-8, a head coach is allowed his/her own son/daughter and the son/daughter of one or more assistant coaches. Players have the option to return to their previous team from last season or go back into the draft. After coaches' sons/daughters are assigned and returning players are assigned, the remaining team members will be randomly selected by our computer program to even out each team. For ages nine and up, a head coach is allowed his/her own son/daughter and the son/daughter of one assistant coach. After those selections are made, a lottery-style draft process will be used to select half of each coach's team (this number may vary from sport to sport). Coaches will take turns drawing numbers from a hat and will draft in that order. Once half of each team has been selected by this process, the remaining team members will be assigned randomly by our computer program.
No. The draft process listed above gives coaches freedom to select more players than in the past. It is best to contact the coach and ask him/her to select your child as one of his/her picks. Please understand there is no guarantee that your child will be on a certain team.
Yes, but there are some limits. A player is not allowed to skip an entire age group. Only players in their last year of a division may move up early to the next. (For example, a 10 year old may move up early to the 11-12 division.) If a player moves up early, he/she must do so when initially registered and not mid-season. Once a player decides to move up early, he or she is not allowed to move back down mid-season.
As referenced above, you may not request a specific team or coach. Moving kids to different teams after they are selected has a ripple effect on the entire league and/or program.
The Parks & Recreation Department relies solely on volunteer coaches for its athletic leagues. Interested individuals must complete a coaching application that will be reviewed by the Mooresville Police Department. Once approved, coaches are assigned to teams based on need in each age group.
- Youth Basketball (boys ages 5-17 and girls ages 5-16) November – February
- Youth T-Ball (boys and girls ages 5-6) February – May & July - October
- Youth Baseball (boys ages 7-17) February – May & July – October
- Youth Softball (girls ages 7-17) February – May & July – October
- Youth Wrestling (boys and girls ages 5-13) October – January
- Adult Softball (Open, Co-Ed & Church Women's)
No! Alcohol and tobacco products are prohibited at all recreation facilities.
Yes. The swimming pool located at the War Memorial Center can be reserved for private parties on Saturday and Sunday evenings. Reservations must be made in person at the WMC office. Mailed forms will not be accepted. Fees include a refundable security deposit (due at time of reservation) of $50, a Pool Reservation Fee of $60 per hour (minimum 2 hours) due one week after receipt of deposit, and a Lifeguard Fee of $10 per hour per lifeguard (minimum of two lifeguards required).
Risk Management
Claim forms are available online, at Town Hall, 413 North Main Street, or by calling the Risk Manager’s Office at 704-799-4183.
Claim Form
Claim Form
After a claim is filed, it is forwarded to the town's insurance carrier for handling. An adjuster from the insurance carrier will contact the claimant to discuss the claim and determine damages. Please understand that this process may take several days or several weeks pending investigation. The adjuster reports to the town if the claim should be accepted or denied.
Contact the department directly to file your complaint.
Two of the leading causes of blockages and backups are grease and tree roots. Tree roots grow naturally and intrude into the town’s sewer lines. While the town cannot prevent tree root expansion, the Water and Sewer Maintenance Section does use preventative measures to inhibit tree root growth and remove tree roots from its sewer lines.
Fats, oils, and grease (FOG) are a major contributors to sewer backups and overflows, as well. The town requires commercial users discharging wastewater into the sanitary sewer system to install and maintain a grease trap or grease interceptor. Residential users should never discard FOG into a drain.
Many things (sticks, rocks, bricks, pieces of the broken pipe, rags, grease, paper towels, newspaper, sanitary napkins, plastics, etc.) may become lodged in a sewer line and result in a backup. While it is illegal for persons to place or discharge such things into the sewer system, these items still unfortunately appear.
Fats, oils, and grease (FOG) are a major contributors to sewer backups and overflows, as well. The town requires commercial users discharging wastewater into the sanitary sewer system to install and maintain a grease trap or grease interceptor. Residential users should never discard FOG into a drain.
Many things (sticks, rocks, bricks, pieces of the broken pipe, rags, grease, paper towels, newspaper, sanitary napkins, plastics, etc.) may become lodged in a sewer line and result in a backup. While it is illegal for persons to place or discharge such things into the sewer system, these items still unfortunately appear.
Call the town to request service and to determine whether the location of the blockage is on the town’s or on the customer’s line. There may be a problem in the public main. The town is only responsible for publicly owned and maintained sewers.
If overflow is constant, the homeowner should remove the cap on the cleanout located outside the building. The homeowner can use towels, sheets, rags, etc. to keep the sewage from spreading or damaging other parts of the house. Call Water and Sewer Maintenance at 704-663-7282, immediately.
If overflow is constant, the homeowner should remove the cap on the cleanout located outside the building. The homeowner can use towels, sheets, rags, etc. to keep the sewage from spreading or damaging other parts of the house. Call Water and Sewer Maintenance at 704-663-7282, immediately.
If a property owner has experienced a sewer backup or if the residence or business is located in a low area or is lower than the street level, we suggest that a licensed plumber be consulted about the possibility of installing a backwater prevention device.
This device, if properly installed and maintained, can prevent sewer from backing up into a house’s or business’ plumbing. The installation and maintenance of a backwater prevention device is the customer's responsibility and at the customer's expense.
This device, if properly installed and maintained, can prevent sewer from backing up into a house’s or business’ plumbing. The installation and maintenance of a backwater prevention device is the customer's responsibility and at the customer's expense.
If neighbors are having similar slow drainage, there is a chance there is a problem in the public main. For service, call 704-663-7282 during normal business hours or 704-664-3311 after hours.
The contractor or utility is responsible for repairing laterals that the contractor damages.
Try to determine where the odor is coming from (inside the home or outside in the street). If an odor is coming from inside the home, there may be a problem with the internal plumbing system. Check your internal system first. If the problem exists outdoors, call Water and Sewer Maintenance at 704-663-7282.
Sanitation
Household items that are permissible to dispose of at the curb are collected on your normal trash day. No special appointment is needed. Just place them at least 3 feet from any obstruction, including your trash rollout container.
Computers, Televisions, and Tires are all banned from North Carolina Landfills. These items can be taken to the Iredell County Transfer Station off of Highway 150 (158 MacLeod Drive) for disposal. Flat screens are free, but old tube style (CRT) televisions incur a $10 disposal fee. Tires are free up to 5 per individual with rims removed.
Oil Based Paint, Explosive or Flammable liquids or materials, pesticides, or normal household cleaners including aerosols cannot be disposed of curbside. These items should be saved and disposed of at the Household Hazardous Waste Collection Facility at the Twin Oaks Landfill in Statesville on the last Saturday of each month. These materials are taken free of charge at this facility.
Construction Debris is not classified as household waste and cannot be collected curbside. This includes Carpet, Lumber, Sheetrock, Shingles, Brick, Concrete, and Flooring. Customers may bring this material to the Iredell County Transfer Station. A fee may apply depending on volume.
Oil Based Paint, Explosive or Flammable liquids or materials, pesticides, or normal household cleaners including aerosols cannot be disposed of curbside. These items should be saved and disposed of at the Household Hazardous Waste Collection Facility at the Twin Oaks Landfill in Statesville on the last Saturday of each month. These materials are taken free of charge at this facility.
Construction Debris is not classified as household waste and cannot be collected curbside. This includes Carpet, Lumber, Sheetrock, Shingles, Brick, Concrete, and Flooring. Customers may bring this material to the Iredell County Transfer Station. A fee may apply depending on volume.
Celebrated holidays that impact collection days result in a one-day delay. The Town also uses the Blackboard Connect automated calling system to notify residents. If you do not currently receive these calls you may sign up to do so by clicking the Blackboard Connect link below.
Blackboard Connect Sign-Up
Blackboard Connect Sign-Up
You can contact the Sanitation Department directly on this website (link?) or call 704-663-7282.
Yard Waste is normally collected on the day following your garbage collection. Seasonal volumes such as leaf collection or excessive storm-related debris can sometimes cause a slight delay.
Mooresville residents do not bag yard waste as most Towns require. Place grass clippings or leaves loose at the curb. Limbs must be placed neatly in a SEPARATE pile. Remember to leave 3 feet from any obstruction for these items.
No, Mooresville will collect leaves year-round using our vacuum equipment.
Large piles resulting from homeowners cutting up a tree (the Town does not collect piles from Contractors) that are larger than a pickup truck load are still collected. Large piles are ‘marked’ using GPS technology and a special ‘boom truck’ is routed. This normally happens within a few days of the large pile being marked. The Town will not collect stumps that have rocks or dirt in the root ball as this damages processing equipment.
The Town does not collect mulch, dirt or rocks.
You can request one directly from this website or contact Sanitation at 704-663-7282. There is no charge for recycling containers.
No, recyclables must be loose in the container so that the automated sorting equipment can separate them. Bagged recyclables may end up in the landfill!
Recycling is collected every two weeks on your normal garbage pickup day. You can use the interactive map on our website to find out whether you are on a ‘blue’ or ‘green’ week and also view the corresponding calendar which shows your collection dates. You may also call 704-663-7282 to have a correct calendar delivered to your address.
Flatten large boxes and lay 3 feet away from the recycling container. The driver will get out and load these into the truck. Boxes that are not flattened will not be recycled.
Our single-stream recycling program takes the most common recyclables. You can view the complete list on this website. The lid of your container also provides this information. Please do NOT place Styrofoam or film-type plastics such as grocery bags in your container as they may litter your property during dumping, especially on windy days.
Stormwater
Rain or melted snow or ice that flows over impervious surfaces as paved streets, parking lots, driveways and building rooftops, and does not soak into the ground. Instead of soaking into the ground, this runoff travels into the nearest storm drain or roadside ditch before being discharged into nearby creeks, streams, rivers or lakes.
To report an illicit discharge/stormwater issue please use this form or for after-hours contact 704-664-3311 to report your concern.
An impervious surface does not allow water or other liquids to pass through it. Buildings, parking lots, sidewalks, etc. are examples of impervious surfaces because rainwater cannot be absorbed into them. In contrast, grassy or wooded areas are pervious. Impervious surfaces cause more runoff, which is why urban areas often have localized flooding issues during storms.
One acre that is fully wooded creates no runoff during a 1" rain event. However, one acre that is paved creates over 27,000 gallons of runoff during a 1" rain event
One acre that is fully wooded creates no runoff during a 1" rain event. However, one acre that is paved creates over 27,000 gallons of runoff during a 1" rain event
Stormwater runoff picks up various pollutants before traveling into the nearest storm drain or roadside ditch and then to the nearest body of water without receiving any kind of treatment. Polluted stormwater negatively impacts the wildlife in streams, rivers, and lakes. Examples of the negative impacts of pollution in stormwater runoff include:
It is also important to manage the quantity of runoff. Because stormwater runoff travels over impervious surfaces, if it is not managed it can cause localized flooding. High volumes of stormwater runoff can also cause erosion of creek banks.
- Sediment can bury fish eggs and prevent them from hatching.
- Fertilizers can cause algae to grow which uses up oxygen that other plants and fish need to survive.
- Chemicals from household cleaners and pesticides harm plants and animals.
It is also important to manage the quantity of runoff. Because stormwater runoff travels over impervious surfaces, if it is not managed it can cause localized flooding. High volumes of stormwater runoff can also cause erosion of creek banks.
Only storm drains located in the public street right-of-way and in drainage easements shall be regularly maintained and repaired by the Town. The repair and maintenance of all drainage systems located on private property shall be the responsibility of the property owner.
The Town does not maintain or repair issues that occur on private property, such as:
The Town does not maintain or repair issues that occur on private property, such as:
- Yard Flooding
- Standing Water
- Drainage issues caused by landscaping, roofing, or gutter problems
- Water that flows from adjoining properties
- Creeks or discharge outlets
The stormwater utility is a fee that is billed monthly to all Town utility customers. All money collected from the utility fee will be used for the stormwater program to maintain compliance with the stormwater permit. Additional information about the Town’s stormwater utility fee.
The stormwater utility and associated fee were approved as part of the Fiscal Year 2015 Budget, which began July 1, 2014. Fees began to be assessed in January 2015 and included on utility bills.
In general, taxes are assessed based on a property’s value and fees are assessed based on the need for service. As shown in the example above, the amount of runoff during a rainstorm is directly related to the amount of impervious surface on the property. Therefore a property with a very low taxable value could have a very high stormwater impact if it is completely covered in buildings or asphalt. In addition, a fee can be applied to tax-exempt properties that have impervious areas. In short, a fee is a fairer and more equitable means to distribute the cost of a new utility.
In addition to the various programs required by permit (see Phase II NPDES Stormwater Program), fees will allow for increased proactive maintenance and capital improvements to the Town's public storm drainage system. Many storm drain systems in Mooresville are over 50 years old and need to be replaced. Many discharges directly to a stream or property line. Over time, this causes land erosion and stream pollution. Through master planning and capital improvements funded through the stormwater utility, these issues can be addressed.
Yes. The Town currently offers volunteer opportunities for individuals or groups who wish to participate in the storm drain marking program. Contact the Stormwater Program Specialist at 704-663-7282 for more information.