Sewage is backing up into my house through overflowing toilets, sinks, bathtubs, dishwasher, and/ or washing machines. What should I do?
Call the town to request service and to determine whether the location of the blockage is on the town’s or on the customer’s line. There may be a problem in the public main. The town is only responsible for publicly owned and maintained sewers.


If overflow is constant, the homeowner should remove the cap on the cleanout located outside the building. The homeowner can use towels, sheets, rags, etc. to keep the sewage from spreading or damaging other parts of the house. Call Water and Sewer Maintenance at 704-664-3705, immediately.

Show All Answers

1. How do I file a claim for monetary damages against the town?
2. What happens to the claim after it is filed?
3. What if I want to file a complaint against another department?
4. Why do sewer lines back up?
5. Sewage is backing up into my house through overflowing toilets, sinks, bathtubs, dishwasher, and/ or washing machines. What should I do?
6. Can anything be done to prevent sewer back-ups?
7. I have slow drainage through my toilets, showers, and sinks. What can I do about it?
8. A contractor or utility broke my sewer lateral. What should I do?
9. What can I do about terrible sewer odors?