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1. Do you have to be a resident of the Town of Mooresville to be buried in the Town’s cemeteries?

No, you do not have to be a town resident. However, please see the fee schedule as different rates apply to residents and non-residents.

2. Does the Town buy back graves that families do not want?

Yes, the owner has to sell the graves to the Town at the price that was paid at the time of sell.

3. Can you make payments on graves or do they have to be paid in full?

Yes, you can make payments but they have to be paid off within a year to avoid interest fees. However, should the unpaid grave need to be used it must be paid off before the grave can be opened for a burial.

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1. How do I find out if water/sewer services are available to my property?

If your property is located inside the town limits, call 704-662-7040 to ask about water / sewer availability in your area.

2. How do I know if my property is inside or outside of the town limits?

The current map of Mooresville’s town limits can be viewed at Iredell County Geographic Information Service to help you locate your parcel. If you have additional questions, call 704-662-7040. Iredell County Geographic Information Service

3. When water/sewer lines are extended due to an annexation, may I keep my existing septic system and water well or am I required to connect to the Town lines?

Town ordinances do not require that a newly-annexed property with a properly-functioning well and septic system connect to town water/sewer services.

4. What Town department handles drainage issues?

If you live within the town limits and your drainage problems, complaints, or questions are related to a maintenance issue (overflowing ditch, overflowing storm sewer or flooding of a public street), call the Public Works Division at 704-664-4278. If your drainage problems, complaints, or questions are related to an active residential or commercial construction site (sediment run-off or storm basin overflowing), call the Iredell County Erosion Control at 704-878-3127.

5. Who do I contact when railroad lights or crossing gates are malfunctioning?

Call the Mooresville Police Department’s non-emergency number at 704-664-3311 and provide the location information.

6. What should I do when traffic signals are malfunctioning?

Call the Public Works Division at 704-664-4278 or the Mooresville Police Department’s non-emergency number at 704-664-3311. Use caution when approaching a malfunctioning traffic signal. If the signal is flashing red on your approach, come to a complete stop and yield the right-of-way before making your movement. If the signal is flashing yellow on your approach, use caution, yield right-of-way, if necessary, then make your movement. If the power has been lost at a traffic signal, the intersection should be treated as an all-way stop unless temporary stop signs have been posted.

7. I am concerned about traffic safety issues in my neighborhood. Who do I contact?

You can submit a request on through the Online Forms link to receive information regarding traffic and safety issues within a neighborhood. From the Online Forms link use the "General Town Contact" form and choose "Engineering Department". Submit the form once it is completely filled out, and someone from the Town will contact you directly. Online Forms

8. What can I do with the utility easement that runs across my property?

Utility easements contain buried pipes which provide necessary infrastructure services to the citizens of Mooresville. At times, the town may need to access the easement in order to keep utilities properly maintained. Do not build any permanent structures, such as outbuildings or fences, in or across the easement. If you have any questions, call 704-662-7040.

9. How do I know if a road is maintained by the town or the state?

If a road is numbered as an NC or US route, it is a major road that is maintained by the North Carolina Department of Transportation. The town maintains a map, referred to as the Powell Map, that shows which roads are maintained by the town and which roads are maintained by the state. Powell Map

10. I live outside the town's limits but there is a water line in front of my house. What do I do to receive water services from the town?

The property owner must file for voluntary annexation and submit a Utility Service Request.

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1. Can the inspector make the inspection and subsequent re-inspection when we are not so busy?

We can rearrange the inspection visit to suit your best time, when possible. Just let the Fire Inspector know that it is inconvenient at that time and we can try to establish another time that is better for your business.

2. How often will I be inspected?

You will be inspected based on the North Carolina Fire Prevention Code schedule or as deemed necessary by the Fire Marshal’s Office based on risk assessments or complaints.

3. I need more time to get things fixed. Can you change the re-inspection date?

We try to give all businesses the same re-inspection time (a couple of weeks) depending on the violation. We realize some things cannot be done in that time frame. Contact your inspector to discuss a different compliance date if you need more time. Reasonable efforts at compliance will justify a new re-inspection date.

4. If I don't own the building why should I have to fix anything?

State law requires the use of the building to be inspected; therefore, you may have a lease that makes the building owner or tenant responsible for certain items. This matter is left up to you and the owner.

5. Why are fire inspections made, if no one asked for one?

The State of North Carolina requires inspections on a certain frequency based on the type of occupancy. Some inspections are mandated due to North Carolina occupational licensing requirements, such as a day care license or ABC permit.

6. When did these inspections start?

The North Carolina Legislature mandated every structure, other than one and two family dwellings, be inspected for fire code violations on a structured time line. This was in response to a tragic factory fire in North Carolina. All local jurisdictions were mandated by law to adopt the fire inspection schedule.

7. Who will be making the fire inspection at my business?

Members of Mooresville Fire-Rescue with specialized training as Certified Fire Inspectors in the State of North Carolina will conduct the fire inspections. Inspectors have expertise in preventing fires, enforcing the codes, and know first-hand how fires endanger lives and property. Inspectors may ask other specialists, such as Building or Electrical Inspectors, to assist them on some technical matters.

8. What happens if I do not fix my fire code violations?

We prefer to work with you so that punitive actions are not needed. However, since fire code violations endanger you, your business and the public, State law provides for both civil monetary penalties and possible criminal charges when violations are left uncorrected. Below is a list of the fines for unresolved violations:

• Additional Violation of Same Code $50


• General Fire Code Violations $100


• Life Safety Violations $500 per violation

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1. Who do I contact with questions about my water/sewer bill, or about setting up a new account?

Visit the utility billing office at Town Hall, 413 North Main Street, or call 704-663-3800. For more information, click the link below.

Utility Billing Office

2. Who do I call to report a water or sewer emergency such as a leaking meter, overflowing manhole or water line break?

During office hours (8 a.m. - 5 p.m. Monday - Friday) contact the Public Operations Center at 704-664-4278. If the emergency is not during these times, call the Mooresville Police Department's non-emergency number at 704-664-3311. The Public Utilities Department has staff on-call 24 hours a day, seven days a week to respond to emergencies.

3. How do I sign up for trash collection or recycling services?

To register for Sanitation Services, please call 704-664-4278 or click here to request Sanitation services online.

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1. How may I find out the status of my submitted plans?

Call the land development desk at 704-662-8078 or email.

2. How do I get a tap letter for an Iredell County Certificate of Occupancy?

The tap letter is not a written letter. It is verification that the town has inspected the new sewer tap. The tap is electronically entered by the town's engineering inspection staff. Please contact the town's Inspector for your project if you need a tap letter.

3. How may I find out the status of a Traffic Impact Analysis (TIA) report/review?

To request the latest on the report please contact Kami Weckerly at cweckerly@ci.mooresville.nc.us

4. How can I find out about water and sewer availability to my property?

If your property is inside the Mooresville town limits, please contact the Mooresville Engineering Department at 704-663-4510 to inquire about water and sewer availability in your area. These maps are not available on-line or for distribution, but can be viewed from the Engineering Department at:
413 N. Main St.
Suite 1200
Mooresville NC, 28115

5. If I want to build on a parcel of land that does not currently have water and sewer service, will the town extend utilities to my property?

No. The property owner is responsible for extending utilities to the property and then turning them over to the town for maintenance. Any property receiving utility service from the town must be in the town's utility service area.

6. I live outside the town limits, there is a water line in front of my house and I would like to receive town water. what do I do?

In order to receive a town utility, the property owner must submit a utility service request, and file for voluntary annexation.

7. Am I in the town's Extraterritorial Jurisdiction (ETJ)?

Please contact the Planning Department at 704-662-7040 to verify. Mooresville does not have a consistent one mile from the current town limits. Most properties outside the existing town limits must request a release of jurisdiction from Iredell County in order to be in the Town's ETJ.

8. If I am not in the town's ETJ, can I move forward with a rezoning request?

No. You must be in either the town's ETJ or inside the town's limits in order to proceed with a rezoning request.

9. What is the expected review time for my project?

Review time varies depending on the type of plan. Sketch and concept plans are within four weeks, while the review time for a construction plan is 45 days. Upon completion of the plan review and preparation of comments, the engineer of record will be promptly notified through email and a hard-copy of the comments with be sent by U.S. Mail.

10. Are there any fees associated with the Land Development Process?

The fee schedule may be obtained on the Land Development website under fee schedule.

11. How do I obtain the town approval box required on plans?

The approval boxes are available on the Land Development website.

12. Who do I contact to schedule an inspection for services or maintenance?

You can contact the Land Development desk at 704-662-8078.

13. How do I obtain the forms required to receive Acceptance for Services, building permit(s), and/or Certificate(s) of Occupancy?

Link to PDF Packets

14. I just got my construction approved by the town. What do I need to do in order to obtain a full building permit?

In general, all public infrastructure and improvements in the right of way must be completed and accepted for services if applicable, in order to obtain a building permit for vertical construction.

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1. How do I request that an item be purchased for the Library’s collection?

You may request an item by clicking on Online Forms and scrolling down to Library – New Purchase Request. We make every effort to fill requests if possible, and to notify you when the item arrives.

New Purchase Request

2. How do I ask a question about my Library account or other information?

On the left side of the screen, click on Ask a Librarian. Submit the form and we will be back in touch as soon as possible. For faster assistance, contact the Circulation Desk at 704-663-1701 for account questions or the Reference Desk at 704-663-1062 for other inquiries.

Online Forms

3. How do I get a library card?

Getting a Mooresville Public Library card is free if you live in Mooresville or Iredell County. Out-of-county residents are charged a yearly fee of $20.00. Cards may be issued during your first visit to the library if you bring one of the following:

· North Carolina Driver's License or Identification Card that includes a current address in North Carolina;
· Driver's License from another state and proof of address in North Carolina; or
· Official Photo Identification (Passport, College ID, Work ID) and proof of address in North Carolina.

For more information, see the Library Card information page or call the Circulation Desk at 704-663-1701. Library Card Information

4. Why does it say my card is expired?

Mooresville Public Library cards are valid for a period of two years. Cards may be renewed at the Circulation Desk, through Ask-a-Librarian, or over the phone at 704-663-1701. Online renewal requests must include the library card number and contact information. Phone requests must include the library card number and must be made by the card holder.

5. What is my pin?

Your pin number is a 4-digit number your chose when opening your library account, or by default the last four digits of the phone number we have on file. If you do not know your pin number, or want to change it, you can ask for it at the Circulation Desk, request it through Ask-a-Librarian, or call Circulation at 704-663-1701. You must have your Library card number to request your pin number.

6. Is there a place to return items after-hours?

There are book drops at the Mooresville Public Library and the Westside Lockers for after-hours returns. Items returned in the drops before the library opens are considered returned the previous open day. Materials returned in the book drop while the library is open are checked in the same day.

7. How do I use the Westside Lockers?

The Westside Lockers are located at the Lowes YMCA, 170 Joe Knox Ave. in Mooresville. Upon request, Library materials may be send for pick-up at the lockers and returns may be placed in the book drop. Additional information can be found at Westside Lockers.

8. Do you have a meeting room and how can I reserve it?

The Selma Burke Room is available for reservation free of charge to organizations who meet federal guidelines for 501(c)(3) tax exempt status. Full details may be found in the Meeting Room Policy.
To Apply for a Room Reservation:
1. Click Reserve a Room to view the current calendar of events.
2. Use the drop down menu at the top of the calendar to choose the month and day of your reservation request.
3. To view the available times for a particular day, click the date in the top left corner.
4. Click the boxes to select the times you wish to request and click “Continue” button.
5. Fill in the application completely for all required fields.
6. To submit your application, click the “Finish” button.
Room Reservations

9. Can I have a test proctored at the library?

Test proctoring is available for Mooresville Public Library cardholders who make arrangements at least 48 hours in advance. Use the online application to contact the Reference department about scheduling an exam. Test Proctoring Form

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1. When is a zoning approval required from the town?

A zoning approval is required when you add to a home, renovate, rebuild, or add accessory structures (shed, garage, pool, barn, outbuilding, etc.) to a property within the Town of Mooresville Zoning Jurisdiction. Also, a zoning approval is necessary if Iredell County requires a Building Permit for the work being done. Before you begin, contact the Iredell County Permit & Inspections Department at 704-878-3113 or 704-878-3118 to find out if they require a permit for the work being done.

2. How do I get a building permit?

Building permits are issued through Iredell County. However, for properties located within the town's zoning jurisdiction a zoning permit may be needed first to ensure all work meets the town's zoning ordinances and North Carolina building codes.

3. How do I know if I am within the Town of Mooresville’s Zoning Jurisdiction?

Call us at 704-662-7040 with the property address or parcel pin number and we can check for you or visit Iredell County Geographic Information Service.

4. How much are zoning approvals?

Zoning approvals are $50 each.

5. Do I need a zoning approval for a fence?

No, the town does not require a zoning approval to install a fence. However, there are some restrictions regarding size and materials used.

In a residential area, the maximum allowable height is four feet in the front yard and six feet in the backyard. Fences can be placed on the property line; however, a survey may be required to determine the property line and if any utility easements are there. If access to a utility easement is restricted by a residential fence neither the town nor the utility company is responsible for repairing/replacing any portion that is damaged or removed to access the easement.

Commercial fences are permitted but could be subject to a zoning approval from the town and a building permit from Iredell County.

6. Where can I get a plat or survey of my property?

Each property owner should receive a plat plan or survey from their builder or real estate agent who handled the last sale on the property. If not, contact the Iredell County Register of Deeds at 704-872-7468.

7. Who do I contact with issues about tall grass, junk vehicles or minimal housing?

Contact our Code Enforcement Officer at 704-799-4182 to address these issues.

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1. Do you conduct tours of the Mooresville Police Department?

Yes, we conduct tours for school children, civic groups and interested citizens. Schedule a tour by calling the Police Department at 704-664-3311.

Schedule a Visit Form.

2. How do I contact Animal Control?

The Iredell County Animal Services & Control Department and Animal Shelter are located in Statesville at 430 Bristol Drive. Phone hours are Monday – Friday, 8 a.m. – 5 p.m. and Saturday, 10 a.m. – 2 p.m. Visiting hours are Monday - Friday, 10:30 a.m. - 5:00 p.m. and Saturday, 10:00 a.m. - 2:00 p.m.

Animal Control Dispatch can be reached 24-hours a day at 704-878-5335. 

Animal Shelter business (adoptions, records, reclaims, etc.) is 704-878-5424.

3. Does the Mooresville Police Department offer security/vacation checks?

Yes, we offer security checks to all citizens who are going out of town and wish to have an officer check their residence periodically while they are away. Contact us at 704-664-3311 or fill out a Security Check/Vacation Form.

4. Does the Mooresville Police Department offer fingerprinting services?

Fingerprinting services are provided between 8:30 – 10:30 a.m., Monday and Wednesday at the Mooresville Police Department. The cost is $10 (cash or check). To receive the service, you must present two forms of government issued identification including one with a photograph.

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1. Who do I contact with questions about my water/sewer bill, or about setting up a new account?

Visit the utility billing office at Town Hall, 413 North Main Street, or call 704-663-3800. For more information, click the link below.

Utility Billing Office

2. Who do I call to report a water or sewer emergency such as a leaking meter, overflowing manhole or water line break?

During office hours (8 a.m. - 5 p.m. Monday - Friday) contact the Public Operations Center at 704-664-4278. If the emergency is not during these times, call the Mooresville Police Department's non-emergency number at 704-664-3311. The Public Utilities Department has staff on-call 24 hours a day, seven days a week to respond to emergencies.

3. How do I find out more about the quality of my drinking water?

The Town issues a Consumer Confidence Report annually which describes the water treatment process and water quality. You can find the latest report by clicking the link below.

Annual Consumer Confidence Report

4. What do you think about flushable wipes?

Flushable wipes are promoted as being biodegradable and safe for sewer systems. Unfortunately, they do not break down quickly and can cause a backup into your home, or a sewer spill in the public system. Please do not flush anything down toilets other than toilet paper to protect your system and ours.

5. Can I pour grease down the drain?

No. Grease will harden over time in pipes, and eventually cause a blockage with similar results as flushable wipes. For more information, please visit our F.O.G. page to learn more about "Fats, Oils, and Grease" in the sewer system.

F.O.G. Program

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1. How do I get a trash can?

New homes need to call Public Works and request a can when they know the date they are moving in. Existing homes have one there. To purchase an additional can go to Town Hall Utility Billing or call Public Works. A second recycling can for large families will be provided free of charge.

2. What can be picked up?

Any household goods. Appliances and furniture will be picked up on the same day as regular trash.

3. Where is the transfer station (dump)?

The transfer station is located at 158 Macleod Road off of Plaza Drive. The phone number for the transfer station is 704-663-5314.

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1. How do I reserve a shelter or ball field?

SHELTERS

• Shelters are available to use on a first-come, first-served basis, unless reserved and paid for in advance. Once payment has been made, you will receive a receipt and a permit confirming your scheduled time.
• You may come to the Mooresville Parks & Recreation Administrative Office located at 418 Carpenter Ave Monday-Friday between 8:30 am and 5:00 pm to pay and receive your permit, or you may call 704.663.7026 to pay and reserve, and you will be emailed the permit. Reservations may not be made by email or fax.
• The Park Shelter Fee Schedule link is below.
• Include any set-up or clean-up time you may need in the time you reserve. Please bring trash bags and remove your trash from the park, as there are often several shelter reservations on any given day.
• The Shelter Reservation Permit must be in your possession at the time of your event. If someone is using the shelter during your reservation time and refuses to leave, call the non-emergency police department number at the bottom of the permit.
• Reserving a shelter does not guarantee you sole use of the play area. Others may be using the play area during the time you have reserved the shelter.
• Risk Management has mandated that the use of inflatables/bounce houses is not allowed at any Town of Mooresville facility.
• Please be aware that tournaments are held frequently at Mazeppa Road Park and Cornelius Road Park. Parking may be an issue during these times.
• If you are unable to hold your event due to inclement weather, you must notify our office the following business day to reschedule or to be considered for a refund. If you have any further questions, please call the Admin Office at 704-663-7026.

FIELDS

• Field space must be reserved and paid for prior to use.
• Reservations may be made in person at the Talbert Recreation Center or by calling  Derek Andreas 704.663.8376.
• Once the field rental fee is paid, you will receive a receipt and copy of the Field Reservation Permit. The Field Reservation Permit must be in your possession at the time of your event, in case someone is on the field at your scheduled time.
• If you are unable to hold your event due to inclement weather, you must notify our office the following business day to reschedule or to be considered for a refund. If you have any further questions, please call Derek Andreas (number listed above).

Shelter Fee Schedule

2. Where can I find a list of parks and their locations?

To see a complete list of all facilities used by Parks & Recreation, visit the "Recreation Map" link on the right side of the page.

3. How do I register my child for Parks & Recreation Services sports?

A parent may register his/her child(ren) online by creating a profile to manage their online registrations. Online registrations require credit card payment. Or a parent may visit the Mooresville Parks & Recreation Administrative office, 418 Carpenter Avenue or any center. Cash, checks and credit card payments may be taken in our office. Please Note: Registrations (online or in-office) will only be taken during specified enrollment periods. All participants who register during specified enrollment periods will be guaranteed a spot in the league. Late registrations will go to a waiting list and will be filled if teams lose players.

Create child's profile online.

4. How are athletic teams selected?

For ages 5-8, a head coach is allowed his/her own son/daughter and the son / daughter of one or more assistant coaches. Players have the option to return to their previous team from last season or go back into the draft. After coaches' sons/daughters are assigned and returning players are assigned, the remaining team members will be randomly selected by our computer program to even out each team. For ages nine and up, a head coach is allowed his/her own son/daughter and the son/daughter of one assistant coach. After those selections are made, a lottery-style draft process will be used to select half of each coach's team (this number may vary from sport to sport). Coaches will take turns drawing numbers from a hat and will draft in that order. Once half of each team has been selected by this process, the remaining team members will be assigned randomly by our computer program.

5. Can I request a specific coach or team for my child?

No. The draft process listed above gives coaches freedom to select more players than in the past. It is best to contact the coach and ask him/her to select your child as one of his/her picks. Please understand there is no guarantee that your child will be on a certain team.

6. Can I move my child up to the next age group early?

Yes, but there are some limits. A player is not allowed to skip an entire age group. Only players in their last year of a division may move up early to the next. (For example, a 10 year old may move up early to the 11-12 division.) If a player moves up early, he/she must do so when initially registered and not mid-season. Once a player decides to move up early, he or she is not allowed to move back down mid-season.

7. Can I move my child to a different team during the season?

As referenced above, you may not request a specific team or coach. Moving kids to different teams after they are selected has a ripple effect on the entire league and/or program.

8. I want to volunteer to coach. What do I need to do?

The Parks & Recreation Department relies solely on volunteer coaches for its athletic leagues. Interested individuals must complete a coaching application that will be reviewed by the Mooresville Police Department. Once approved, coaches are assigned to teams based on need in each age group.

9. What youth sports are offered by the Parks & Recreation Department?

· Youth Basketball (boys ages 5-17 and girls ages 5-16) November – February · Youth T-Ball (boys and girls ages 5-6) February – May & July - October · Youth Baseball (boys ages 7-17) February – May & July – October · Youth Softball (girls ages 7-17) February – May & July – October · Youth Wrestling (boys and girls ages 5-13) October – January

10. What adult sports are offered by the Parks & Recreation Department?

· Adult Softball (Open, Co-Ed & Church Women's)

11. Are alcohol or tobacco products allowed at the shelter or pool?

No! Alcohol and tobacco products are prohibited at all recreation facilities.

12. Can I reserve the War Memorial Swimming Pool?

Yes. The swimming pool located at the War Memorial Center can be reserved for private parties on Saturday and Sunday evenings. Reservations must be made in person at the WMC office. Mailed forms will not be accepted. Fees include a refundable security deposit (due at time of reservation) of $50, Pool Reservation Fee of $60 per hour (minimum 2 hours) due one week after receipt of deposit, and Lifeguard Fee of $10 per hour per lifeguard (minimum of two lifeguards required).

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1. How do I file a claim for monetary damages against the town?

Claim forms are available online, at Town Hall, 413 North Main Street, or by calling the Risk Manager’s Office at 704-799-4183. Claim Form

2. What happens to the claim after it is filed?

After a claim is filed, it is forwarded to the town's insurance carrier for handling. An adjuster from the insurance carrier will contact the claimant to discuss the claim and determine damages. Please understand that this process may take several days or several weeks pending investigation. The adjuster reports to the town if the claim should be accepted or denied.

3. What if I want to file a complaint against another department?

Contact the department directly to file your complaint or visit eServices section of this website. There, under the Action Line heading, you can submit your comments, request information, or submit a request for service.

4. Why do sewer lines back up?

Two of the leading causes of blockages and backups are grease and tree roots. Tree roots grow naturally and intrude into the town’s sewer lines. While the town cannot prevent tree root expansion, the Water and Sewer Maintenance Section does use preventative measures to inhibit tree root growth and remove tree roots from its sewer lines.

Fats, oils and grease (FOG) are a major contributor to sewer backups and overflows, as well. The town requires commercial users discharging wastewater into the sanitary sewer system to install and maintain a grease trap or grease interceptor. Residential users should never discard FOG into a drain.


Many things (sticks, rocks, bricks, pieces of broken pipe, rags, grease, paper towels, newspaper, sanitary napkins, plastics, etc.) may become lodged in a sewer line and result in a backup. While it is illegal for persons to place or discharge such things into the sewer system, these items still unfortunately appear.

5. Sewage is backing up into my house through overflowing toilets, sinks, bathtubs, dishwasher, and/ or washing machines. What should I do?

Call the town to request service and to determine whether the location of the blockage is on the town’s or on the customer’s line. There may be a problem in the public main. The town is only responsible for publicly owned and maintained sewers.


If overflow is constant, the homeowner should remove the cap on the cleanout located outside the building. The homeowner can use towels, sheets, rags, etc. to keep the sewage from spreading or damaging other parts of the house. Call Water and Sewer Maintenance at 704-664-3705, immediately.

6. Can anything be done to prevent sewer back-ups?

If a property owner has experienced a sewer backup or if the residence or business is located in a low area or is lower than the street level, we suggest that a licensed plumber be consulted about the possibility of installing a backwater prevention device.


This device, if properly installed and maintained, can prevent sewer from backing up into a house’s or business’ plumbing. The installation and maintenance of a backwater prevention device is the customer's responsibility and at the customer's expense.

7. I have slow drainage through my toilets, showers, and sinks. What can I do about it?

If neighbors are having similar slow drainage, there is a chance there is a problem in the public main. For service, call 704-664-3705 during normal business hours or 704-664-3311 after hours.

8. A contractor or utility broke my sewer lateral. What should I do?

The contractor or utility is responsible for repairing laterals that the contractor damages.

9. What can I do about terrible sewer odors?

Try to determine where the odor is coming from (inside the home or outside in the street). If an odor is coming from inside the home, there may be a problem with the internal plumbing system. Check your internal system first. If the problem exists outdoors, call Water and Sewer Maintenance at 704-664-3705.

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1. What should I do if I have excess trash or large bulky items, such as furniture, to dispose of?

Household items that are permissible to dispose of at the curb are collected on your normal trash day. No special appointment is needed. Just place them at least 3 feet from any obstruction, including your trash rollout container.

2. What items cannot be collected at the curb?

Computers, Televisions and Tires are all banned from North Carolina Landfills. These items can be taken to the Iredell County Transfer Station off of Highway 150 (158 MacLeod Drive) for disposal. Flat screens are free, but old tube style (CRT) televisions incur a $10 disposal fee. Tires are free up to 5 per individual with rims removed.

Oil Based Paint, Explosive or Flammable liquids or materials, pesticides or normal household cleaners including aerosols cannot be disposed of curbside. These items should be saved and disposed of at the annual Household Hazardous Waste event held the last Saturday of April at the Town’s Public Services Facility, 2523 Charlotte Highway. This material is taken free of charge at this event. The event is also held the last Saturday in September at the Twin Oaks Landfill in Statesville.

Construction Debris is not classified as household waste and cannot be collected curbside. This includes Carpet, Lumber, Sheetrock, Shingles, Brick, Concrete and Flooring. Customers may bring this material to the Iredell County Transfer Station. A fee may apply depending on volume.

3. What happens when my normal pickup day falls on a Holiday?

Celebrated holidays that impact collection days result in a one day delay. The Town also uses the Blackboard Connect automated calling system to notify residents. If you do not currently receive these calls you may sign up to do so by clicking the Blackboard Connect link below.

Blackboard Connect Sign-Up

4. Who can I notify for problems or information?

You can contact the Sanitation Department directly on this website (link?) or call 704-664-4278.

5. When is my Yard Waste Collection Day?

Yard Waste is normally collected on the day following your garbage collection. Seasonal volumes such as leaf collection or excessive storm related debris can sometimes cause a slight delay.

6. How do I prepare my Yard Waste for collection?

Mooresville residents do not bag yard waste as most Towns require. Place grass clippings or leaves loose at the curb. Limbs must be placed neatly in a SEPARATE pile. Remember to leave 3 feet from any obstruction for these items.

7. Is there a special ‘Leaf Collection’ Season?

No, Mooresville will collect leaves year round using our vacuum equipment.

8. Is there any size limit or amount to the yard waste I can put out?

Large piles resulting from homeowners cutting up a tree (the Town does not collect piles from Contractors) that are larger than a pickup truck load are still collected. Large piles are ‘marked’ using GPS technology and a special ‘boom truck’ is routed. This normally happens within a few days of the large pile being marked. The Town will not collect stumps that have rocks or dirt in the root ball as this damages processing equipment.

9. How about old mulch or dirt?

The Town does not collect mulch, dirt or rocks.

10. How do I get a recycling container. Is there a charge?

You can request one directly from this website or contact Sanitation at 704-664-4278. There is no charge for recycling containers.

11. Can I bag my recyclables?

No, recyclables must be loose in the container so that the automated sorting equipment can separate them. Bagged recyclables may end up in the landfill!

12. How often are recyclables collected?

Recycling is collected every two weeks on your normal garbage pickup day. You can use the interactive map on our website to find out whether you are a ‘blue’ or ‘green’ week and also view the corresponding calendar which shows your collection dates. You may also call 704-664-4278 to have a correct calendar delivered to your address.

13. What can I do with large pieces of cardboard that won’t fit into my can without it being wedged in there and impossible to dump?

Flatten large boxes and lay 3 feet away from recycling container. The driver will get out and load these into the truck. Boxes that are not flattened will not be recycled.

14. What can go into my recycling container?

Our single stream recycling program takes most common recyclables. You can view the complete list on this website. The lid of your container also provides this information. Please do NOT place Styrofoam or film type plastics such as grocery bags in your container as they may litter your property during dumping, especially on windy days.

Show All Answers

1. What is stormwater runoff?

Rain or melted snow or ice that flows over impervious surfaces as paved streets, parking lots, driveways and building rooftops, and does not soak into the ground. Instead of soaking into the ground, this runoff travels into the nearest storm drain or roadside ditch before being discharged into nearby creeks, streams, rivers or lakes.

2. How do I report an illicit discharge/stormwater issue?

To report an illicit discharge/stormwater issue please use this form or for after-hours contact  704-664-3311 to report your concern.

3. What is an impervious surface?

An impervious surface does not allow water or other liquids to pass through it. Buildings, parking lots, sidewalks, etc. are examples of impervious surfaces because rainwater cannot be absorbed into them. In contrast, grassy or wooded areas are pervious. Impervious surfaces cause more runoff, which is why urban areas often have localized flooding issues during storms.

One acre that is fully wooded creates no runoff during a 1" rain event. However, one acre that is paved creates over 27,000 gallons of runoff during a 1" rain event.

4. Why is it important to manage stormwater runoff?

Stormwater runoff picks up various pollutants before traveling into the nearest storm drain or roadside ditch and then to the nearest body of water without receiving any kind of treatment. Polluted stormwater negatively impacts the wildlife in streams, rivers and lakes. Examples of the negative impacts of pollution in stormwater runoff include:

-Sediment can bury fish eggs and prevent them from hatching.
-Fertilizers can cause algae to grow which uses up oxygen that other plants and fish need to survive.
-Chemicals from household cleaners and pesticides harm plants and animals.

It is also important to manage the quantity of runoff. Because stormwater runoff travels over impervious surfaces, if it is not managed it can cause localized flooding. High volumes of stormwater runoff can also cause erosion of creek banks.

5. What is the Town's storm drainage policy?

Only storm drains located in the public street right-of-way and in drainage easements shall be regularly maintained and repaired by the Town. The repair and maintenance of all drainage systems located on private property shall be the responsibility of the property owner.

The Town does not maintain or repair issues that occur on private property, such as:
-Yard Flooding
-Standing Water
-Drainage issues caused by landscaping, roofing or gutter problems
-Water that flows from adjoining properties
-Creeks or discharge outlets

6. What is the Town's Stormwater Utility?

The stormwater utility is a fee that is billed monthly to all Town utility customers. All money collected from the utility fee will be used for the stormwater program to maintain compliance with the stormwater permit. Additional information about the Town’s stormwater utility fee can be found at: http://www.mooresvillenc.gov/DocumentCenter/View/2281.

7. How is this fee charged?

The stormwater utility and associated fee were approved as part of the Fiscal Year 2015 Budget, which began July 1, 2014. Fees began to be assessed in January 2015 and included on utility bills.

8. Why not pay for these activities through taxes?

In general, taxes are assessed based on a property’s value and fees are assessed based on the need for service. As shown in the example above, the amount of runoff during a rain storm is directly related to the amount of impervious surface on the property. Therefore a property with a very low taxable value could have a very high stormwater impact if it is completely covered in buildings or asphalt. In addition, a fee can be applied to tax - exempt properties that have impervious area. In short, a fee is a fairer and more equitable means to distribute the cost of a new utility.

9. What will I get in return for paying this fee?

In addition to the various programs required by permit (see Phase II NPDES Stormwater Program), fees will allow for increased proactive maintenance and capital improvements to the Town's public storm drainage system. Many storm drain systems in Mooresville are over 50 years old and need to be replaced. Many discharge directly to a stream or property line. Over time, this causes land erosion and stream pollution. Through master planning and capital improvements funded through the stormwater utility, these issues can be addressed.

10. Are there volunteer opportunities with the stormwater program?

Yes. The Town currently offers volunteer opportunities for individuals or groups who wish to participate in the storm drain marking program. Contact the Stormwater Program Specialist at 704-663-7282 for more information.